if you cant' find a solution using our help centre or live chat, feel free to contact us via this form

phil&teds United States

<div id="isPasted"><section><section><header><h3 id="ordering">Ordering</h3></header><p><br></p><ul><li><a href="https://philandteds-nz-copy-copy.gorgias.help/en-US/how-will-i-know-if-my-order-is-confirmed-2382587">How will I know if my order is confirmed?</a></li><li><a href="https://philandteds-nz-copy-copy.gorgias.help/en-US/can-i-cancel-or-change-my-order-even-after-it-has-been-confirmed-2382588">Can I cancel or change my order even after it has been confirmed?</a></li><li><a href="https://philandteds-nz-copy-copy.gorgias.help/en-US/my-order-hasnt-arrived-who-should-i-contact-2382589">My order hasn&apos;t arrived. Who should I contact?</a></li><li><a href="https://philandteds-nz-copy-copy.gorgias.help/en-US/can-i-backorder-a-product-thats-not-in-stock-2382590">Can I backorder a product that&apos;s not in stock?</a></li><li><a href="https://philandteds-nz-copy-copy.gorgias.help/en-US/what-is-your-company-registration-number-2382591">What is your company registration number?</a></li><li><a href="https://philandteds-nz-copy-copy.gorgias.help/en-US/your-site-seems-to-be-displaying-incorrect-information-2382592">Your site seems to be displaying incorrect information?</a></li></ul></section></section></div><div><section><section><section><h3 id="gift-cards-and-payment-options">Gift cards and payment options</h3><ul><li><a href="https://philandteds-nz-copy-copy.gorgias.help/en-US/gift-cards-2382593">Gift cards</a></li><li><a href="https://philandteds-nz-copy-copy.gorgias.help/en-US/payment-options-2382594">Payment options</a></li></ul><h3 id><br></h3><h3 id="shipping">Shipping</h3><ul><li><a href="https://philandteds-nz-copy-copy.gorgias.help/en-US/shipping-policy-usa-2382598">Delivery time frames and shipping charges</a></li><li><a href="https://philandteds-nz-copy-copy.gorgias.help/en-US/how-will-my-order-be-sent-and-can-you-provide-tracking-details-2382596">How will my order be sent, and can you provide tracking details?</a></li><li><a href="https://philandteds-nz-copy-copy.gorgias.help/en-US/can-my-order-be-delivered-to-a-po-box-2382597">Can my order be delivered to a PO Box?</a></li></ul></section></section></section><section><section><h3 id="-1"><br></h3><h3 id="warranty-policy">Warranty Policy</h3><ul><li><a href="https://philandteds-nz-copy-copy.gorgias.help/en-US/how-long-will-my-product-be-covered-under-warranty-and-what-would-i-do-if-i-had-a-problem-with-my-product-2382595">How long will my product be covered under warranty and what would I do if I have a problem with my product?</a></li><li><a href="https://philandteds-nz-copy-copy.gorgias.help/en-US/what-is-your-warranty-policy-1175138">What is your warranty policy?</a></li></ul><h3 id="-2"><br></h3><h3 id="returns">Returns</h3><ul><li><a href="https://philandteds-nz-copy-copy.gorgias.help/en-US/what-is-your-returns-policy-1175137">Our returns policy</a></li><li id="isPasted"><a href="https://philandteds-nz-copy-copy.gorgias.help/en-US/contact">Returns form</a></li></ul></section></section></div>

A handy list of frequently asked questions with appropriate answers.

shopping with us

Shopping with us

I'm having trouble logging in

Delivery time frames and shipping costs

what is your returns policy?

what is your warranty policy?

how long is my product covered under warranty?

My Account & Orders

the rear wheel on my dash v5 or voyager v1 is clicking

my phil&teds inline stroller hinge seems jammed on one side

my double kit foot rest isn't locking in place

my inline buggy bumper bar comes off the frame when folding

Frame p&t 3w v6 inline footplate loose or broken

To what PSI or pressure should I inflate my buggy tyres to?

unsure which stroller you have?

the brake on my go stroller is not working properly

my voyager seems a little harder to steer than usual

how do I replace an inner tube or tyre

the rear wheels on my buggy are not in staying in locked in the frame

there is a squeak coming from the front wheel or springs on my buggy

how do I repair a puncture?

how do I remove and attach my parcel tray

push

can I remove the lobster fabric for cleaning or replacement?

the clamp pads on my lobster™ highchair need replacing

feed

how do I inflate the traveller air mattress?

sleep

how do i fit my escape™ carrier properly for me?

carry

bath

my caddy appears lopsided or does not hang straight on the buggy

travel bag padlock setup instructions

adapt

How will I know if my order is confirmed?

Can I cancel or change my order even after it has been confirmed?

My order hasn't arrived. Who should I contact?

Can I backorder a product that's not in stock?

What is your company registration number?

Your site seems to be displaying incorrect information?

Gift cards

Payment Options

How long will my product be covered under warranty and what would I do if I had a problem with my product?

shopping with usUpdated 4 months ago

Gift cards and payment options

Shipping

Warranty Policy

Returns